Delivery Information

Katia UK Delivery Information

All orders placed before 1:30pm will be processed on the same day from our warehouse. Katia process orders Monday-Friday.

You will be sent a notification email when your order has shipped. 

Katia is not responsible for postal service problems that are outside of our control.

 

Shipping Rates

Shipping option

Estimated delivery time

Price

Standard Delivery - Core Postcodes

5 to 7 working days

£6.99

Standard Delivery - Restricted Postcodes

7 to 12 working days

£10.99

Free Standard Delivery when you spend over £50*

5 to 7 working days

FREE

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Standard Delivery (Restricted Postcodes) when you spend over £50*

7 to 12 working days

£6

Free Delivery Promotion - Core Postcodes

5 to 7 working days

FREE

Delivery Promotion - Restricted Postcodes

7 to 12 working days

£6

 

Courier Restricted Postcodes

Due to courier restrictions the following postcodes experience longer delivery times and a surcharge. Unfortunately we are unable to offer free postage promotions to these postcodes. Please note the Express option depends on availability and is not a guaranteed service.

Channel Islands (Guernsey) - GY

Channel Islands (Jersey) - JE

Highlands & Islands: AB36, AB37, AB38, AB54, AB55, AB56, FK17-FK22, HS, IV, KA27, KA28, KW, PA20-PA80, PH15-PH50, TR21-TR25

Isle of Man - IM

Northern Ireland - BT

Shetland Islands - ZE

Click & Collect

At this time we do not offer a click and collect service. Please subscribe to our emails and we will let you know when this service is available

International Shipping

Katia delivers to many countries worldwide. If you live outside the UK please visit the International Katia website to shop through your local website.

How do I check the status of my order?

When your order has been despatched, Katia will send you an email notification which will include a tracking number you can use to check its status.  

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at info-uk@katia.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Unfortunately, we are unable to deliver to PO Boxes at this time

Returns, exchanges and refunds

For full information please see our returns, exchanges & refunds page.

We accept returns up to 30 days after despatch, if the item is unused and in its original condition and packaging. We will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at info-uk@katia.com with your order number and a photo of the item’s condition.

If you have any further questions, please don't hesitate to contact us at ukstore@katia.com.

Christmas Delivery Dates

To Get Your Order Before Christmas & New Year
 
Christmas Delivery*
 
Next Day Delivery: Order before Wednesday 22nd December.
Any parcels ordered after the 22nd December will be delivered on or after Wednesday 29th December.
 
Standard Delivery: Order before Monday 20th December
 
*We cannot guarantee all orders placed on these dates will be deliveried before Christmas, so we recommend you place your order a day before or at your earliest convenience.
 
New Year Delivery*
 
Next Day Delivery: Order before Wednesday 29th December.
Any parcels ordered after 30th December will be delivered on 4th January.
 
Standard Delivery: Order before Monday 20th December
 
*We cannot guarantee all orders placed on these dates will be deliveried before New Year, so we recommend you place your order a day before or at your earliest convenience.