Returns, Exchanges & Refunds

Katia Returns, Exchanges and Refunds Information

All Katia customers purchasing from this site have 30 days from the date of despatch to remain eligible for a return.

To be eligible, your item(s) must be unused, in the same condition they were received and in the original packaging.

Digital downloads are exempt from being returned.

Please do not send your purchase back prior to discussing with Katia. Our team will discuss the best options available to you and do our utmost to assist.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund. On approval, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 10 working days.

Depending on the original method of payment, it can take 5-7 working days for the funds to arrive back with you after the refund has been processed by Katia.

If you’ve have not received your refund amount 7 days after a refund confirmation has been provided, please contact us at usastore@katia.com.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Katia only replace items if they are defective or damaged. Unfortunately, we are currently unable to offer exchanges.

No items should be returned without agreement from Katia Customer Services. Any items unexpectedly received by the warehouse will not be processed.

To return your product(s), please contact customers services where we will provide the most suitable returns address. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Katia recommends using a trackable shipping service or purchasing shipping insurance (where available). Katia is not the courier and cannot guarantee successful delivery.