FAQS

Please visit the Katia Shops section on our website to see details of Katia shops and distributors. Select Country, then fill in the Town / City or Post Code box and click on SEARCH.

Please register or access your account on our web page. Then select your location in the Country / Area section. Currently, online sales are available for Spain, (Peninsula and Balearic Islands) France, Germany, Holland, Belgium, Italy, Portugal, United Kingdom, Austria and Mexico.
1) Visit the Yarns, Fabrics, Patterns, Magazines, Knitting needles and crochet hook sections.
2) Select the required quantity of an article and click ADD TO CART.
3) To finalize the order, click on CART. Click on PROCESS MY ORDER to revise or modify sending address.
4) Lastly, select the form of payment, with credit card (Visa, Mastercard or American Express) or PayPal, and complete the purchase.

KatiaShop, our online sales platform, is only available for shipping to Spain, (Peninsula and Balearic Islands) France, Germany, Holland, Belgium, Italy, Portugal, United Kingdom, Austria and Mexico. If you live in one of these countries, please check that you have made the correct selection in the Country / Area drop down list. If you are visiting us from another country, at present you are only able to purchase our Pattern instructions in PDF format online. If you are still unable to process your purchase, please contact us at info-uk@katia.com.

Select the required pattern and click on ADD TO CART. Next, click on CART and PROCESS MY ORDER to complete the purchase steps. Remember to specify the language your require on the website in the language settings: select from English, Spanish, German, French, Italian or Dutch from the menu situated at the top left on a PC or scroll the screen upwards to see the option on a mobile. The digital contents (PDFs) are available for immediate download after making the payment. The PDF is a digital document that can be both printed on paper and viewed on a screen. We remind you to save the PDF file on your computer, tablet or mobile. You can Access your PDFs under the section Your digital items orders in the My Orders and My Account sections.

Please ask about availability of the required item at your nearest store. If your usual store does not currently have the item available, please send an email to info@katia.com indicating the basic information about the item (name, yarn colour or magazine name and number) as well as your location and postcode. Remember that if you live in Spain, (Peninsula and Balearic Islands) France, Germany, Holland, Belgium, Italy, Portugal, United Kingdom, Austria and Mexico, you can purchase online articles shown in the Katia website shop.

On your order confirmation email, issued through the KatiaShop, you can find the details of the shop responsible for the dispatch of your order and invoice. Please contact the allocated shop with any questions you have about your order: delivery dates, order status, returns…

Please see the Magazine Clarifications option in the Academy section of our website to see any corrections that may correspond to the model. If you cannot find a clarification that answers your question, please send an email with your query to info-uk@katia.com, indicating the magazine number, the number of the model and reason for your enquiry. It would be of great help If you could also attach an image of the project. We will answer your query as soon as possible.

Please contact the Katia Shop (physical or online) where you purchased the item/items.

Only the shops and Katia distributors can Access the Professional Area.

On our website you can see the recommended amount of yarn or fabric required for each size. You only have to click on the sizes shown in the "Select size" section for each model. This size selection only refers to the amount of yarn or fabric required. All the sewing, knitting and crochet patterns published in our magazines or available in pdf format on our website include the instruccions for all the sizes available for each model. The minimum fabric quantity is 0,50 m.

KNIT AND CROCHET PATTERNS. You will find diagrams of the back, front and sleeves with the corresponding measurements for all the sizes. Keep these measurements in mind when choosing the correct size. The majority of our Men's and Women's patterns are available from size M (8-10) to size XXL (20-22). The plus size category incudes sizes from XL (16) to XXXL (26). The baby models include instructions for newborn through to 24 months. The majority of Kid's patterns are available for sizes 2, 4, 6, 8, 10 and 12 years. Accessories and one size garments and indicated by O/S (One Size).

SEWING PAYTERNS. Each sewing pattern features a measurement table in cm, (also available when you click on the Size guide) with the following categories: Baby: 1/3 Months - 3/6 Months - 6/9 Months - 9/12 Months. Little: 12/18 Months - 18/24 Months - 2/3 years - 3/4 years. Kids: 5/6 years - 7/8 years - 9/10 years and 11/12 years. Man: S-M-L-XL-XXL. Woman: XXS-XS-S-M-L-XL-XXL. A diagram with the final project measurements: height, width and depth is included in each Katia Fabrics accessory pattern.